Return Policy
Return Policy for NFT Merch Shop
At NFT Merch Shop, we value your satisfaction and strive to provide you with high-quality printed products that meet your expectations. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:
1. Eligibility for Returns
You are eligible for a return within 30 days of receiving your order. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. Personalized or custom-made products may not be eligible for returns unless they are defective or damaged.
2. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons. These include:
- Personalized or custom-made products that do not have defects.
- Items that have been used, washed, or damaged by the customer.
- Products with visible signs of wear and tear.
3. Return Process
To initiate a return, please follow these steps:
Step 1:
Contact our customer support team at customer support email within 5 days of receiving your order to request a return authorization (RA) number. Please include your order number and a brief description of the reason for your return.
Step 2:
Once you have received your RA number, carefully package the item(s) you wish to return in the original packaging, if possible.
Step 3:
Clearly write the RA number on the outside of the package.
Step 4:
Ship the package to the address provided by our customer support team. Please note that you are responsible for return shipping costs unless the return is due to a defect or an error on our part.
4. Refunds
Once we receive your returned item(s) and inspect them, we will notify you of the status of your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 10 business days for the refund to reflect in your account.
5. Exchanges
If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer support team within 5 days of receiving your order. We will provide instructions on how to proceed, which may include returning the item for a replacement or refund.
7. Customer Support
If you have any questions or concerns regarding our return policy or the return process, please don't hesitate to contact our customer support team at customer support email.
8. Policy Changes
We reserve the right to update or modify our return policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the date of the update.
Thank you for choosing NFT Merch Shop. We appreciate your trust in us and look forward to providing you with an exceptional shopping experience.